If your question is not answered here, please contact us.

Frequently Asked Questions:

Q1. "Is the demo of someone playing the real piano, or of the samples being played from a midi controller?"
Q2. "Why would I need an imperfect sample library?!"
Q3. "Do you have a VST or Gigastudio format?"
Q4. "Is Kontakt Player the same as Kontakt?"
Q5. "What is the size of the file, gigabytes etc. ?"
Q6. "Was every single key sampled (Black and white keys) ? "
Q7. "Are there different mic positions, close, far etc. ?"
Q8. "What kind of processing did you use for your demo, or is it dry ?"
Q9. " Is the purchase a downloadable purchase or does it have to be shipped ? "
Q10. "do you ship to the US?"
Q11. " I have downloaded the piano, thanks. Each of the WinRAR files unzip to give the same 1.39 GB of data. Am I missing something??"
Q12. "Are there any EXS and Kontakt instrument updates?"
Q14. "Can I alter the release volume of the piano in Kontakt?"
Q15. "Can I alter the weighting of the piano in Kontakt?"



Q1. "Is the demo of someone playing the real piano, or of the samples being played from a midi controller?"
A. The demo is of someone playing the samples from a midi controller keyboard, as it sounds when it reaches you.

Q2. "Why would I need an imperfect sample library?!"
A. Click here to find out!

Q3."Do you have a VST or Gigastudio format?"
A. It is currently available in Kontakt and EXS24. If you require another format, please let me know.

Q4. "Is Kontakt Player the same as Kontakt?"
A. No. Kontakt Player is not the same as Kontakt.
Kontakt Player is a piece of software that is locked to the samples you purchased it with. To use the piano a full version of Kontakt (2.2 or higher) is required, or alternatively, you can use EXS24 in Logic.

Q5. "What is the size of the download, in gigabytes etc. ?"
A. In terms of compressed download, the following sizes apply:
White Baby Grand (basic): approx. 2GB
White Baby Grand (Pro): approx. 7GB
White Baby Grand (Complete): approx. 12GB
White Baby Grand (Extreme): Not available as a download.
These file sizes increase once you have them installed on your machine.

Q6. "Was every single key sampled (Black and white keys) ? "
A. Yes.

Q7. "Are there different mic positions, close, far etc. ?"
A. Yes. Mic perspective 1 is located 2 inches from the soundboard for a stereo, "larger than life" sound.
Mic perspective 2 is located close-miked near the strings, for a wide stereo "clean, honest" sound.
Mic perspective 3 is located 2 metres away from the piano to capture the room sound.

Q8. "What kind of processing did you use for your demo, or is it dry ?"
A. No processing was used in the demos. They are as the instrument sounds when it reaches you (aside from the mixes containing other instruments).

Q9. " Is the purchase a downloadable purchase or does it have to be shipped ? "
A. It's downloadable instantly. Once payment is received, you will receive a link which will be active for 72 hours. If you need more time, just let me know.

Q10. "do you ship to the US?"
A. The samples are available for download. However, I can ship a DVD-R to the US if preferred, it's £6 postage.

Q11. " I have downloaded the piano, thanks. Each of the WinRAR files unzip to give the same 1.39 GB of data. Am I missing something??"
A. This is perfectly normal- you are not missing anything. You need both files to unzip the entire package. When you run part 1, winrar reads the contents from both parts.

Q12. "Are there any EXS and Kontakt instruments updates?"
A.. Click here to download Instruments updates, as and when they become available. If you have any instrument update requests, email info@imperfectsamples.com

Q14. "Can I alter the release volume of the piano in Kontakt? "
A. Yes. Simply open the instrument in Kontakt, and click the spanner icon. Click "Groups". Then make sure that only the "release" group is ticked. Select the "release" group. With this selected, you can increase or decrease the volume knob.

Q15. "Can I alter the weighting of the piano in Kontakt? "
A. Yes. The instrument is provided in open format, so that you can play with the settings according to your preferences. If you don't know how to use Kontakt, please click here for instructions on how to alter the weighting in Kontakt .

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